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ITIL v3 Service Design

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The intermediate level ITIL v3 Service Design course offers the ability to specialize in the Service Design stage of the ITIL v3 Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Design stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on enabling Service Delivery by designing services in-line with the Service Strategy. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

  • Introduction to Service Design
  • Service Design principles
  • Service Design processes
  • Service Design technology related activities
  • Organization and technology for Service Design
  • Understanding implementation approaches, challenges, Critical Success Factors and risks

Who should attend:
IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Service Design stage of the Service Lifecycle and the affected processes and functions.

Exam & Certification:
ITIL v3 Service Design

Delivery:
Instructor-led classroom or virtual classroom

Duration:
4 Days

ITIL Expert™:
Earn 3 credits

PMI PDU s:
Earn 28 PDUs

Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.
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