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The intermediate level ITIL v3 Planning, Protection and Optimization course offers a role based hands-on experience and in-depth coverage of the Planning, Protection and Optimization cluster of processes and functions according to ITIL v3. An interactive approach is used combining lecture, discussion and exercises.
Course Objectives:
- Service Management as a practice
- The following processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization: Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management for Service Planning, Protection & Optimization
- Common Service Operation activities related to Planning, Protection & Optimization
- Functions to be performed within Planning, Protection & Optimization
- Planning, Protection & Optimization roles and responsibilities
- Technology and implementation considerations
- Challenges, Critical Success Factors and risks
- Continual Service Improvement as a consequence of effective Planning, Protection & Optimization
Who should attend:
IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Planning, Protection and Optimization cluster of processes and functions.
Exam & Certification:
ITIL v3 Planning, Protection and Optimization
Delivery:
Instructor-led classroom or virtual classroom
Duration:
5 Days
ITIL Expert™:
Earn 4 credits
PMI PDUs:
Earn 35 PDUs
Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.
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