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ITIL v3 Managing across the lifecycle

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The intermediate level ITIL v3 Managing Across the Lifecycle course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL v3 Managing Across the Lifecycle exam. This certification completes the ITIL v3 Intermediate Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement, and manage the necessary skills associated with the use of the lifecycle practices. Participants will learn to implement, manage and improve Service Management according to ITIL v3. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

  • Introduction to IT Service Management business & managerial issues
  • Managing the planning and Implementation of IT Service Management
  • Management of strategic change
  • Risk Management
  • Managerial functions
  • Understanding organizational challenges
  • Lifecycle project assessment
  • Understanding complementary industry guidance

Who should attend:
IT professionals requiring a deeper business & management level understanding of the ITIL v3 core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.

Exam & Certification:
ITIL v3 Managing Across the Lifecycle

Delivery:
Instructor-led classroom or virtual classroom

Duration:
4 Days

ITIL Expert™:
Earn 5 credits

PMI PDUs:
Earn 28 PDUs

Prerequisites:
An ITIL v3 Foundation certificate and having obtained a minimum of a 15 credits through formal ITIL v3 intermediate qualifications.
Product & Services
ITIL v3
ITIL v3 allows users to build on the successes of v2 but take IT Service Management even further by adopting a Service Lifecycle approach and more comprehensive best practices.
ITIL v2
The IT Infrastructure Library (ITIL v2) documents guidance for industry best practice.
IT Governance
Quint education provides a set of IT Governance courses based on CobiT®, which include the practical experience of creating and implementing IT Governance structures.
ISO/IEC20000
ISO/IEC20000 focuses upon the breadth of IT Service Management, where other standards focus upon subsets or at an enterprise level.
Sourcing
Quint aims to pass on our knowledge to ensure that your organization is able to navigate the pitfalls of sourcing with a minimum of outside support.
PRINCE2
Quint trains your organization’s project managers, project executives and project support staff in order to create an environment in which projects are started, executed and closed in a successful way.