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ITIL v3 Continual Service Improvement

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The intermediate level ITIL v3 Continual Service Improvement course offers the ability to specialize in the Continual Service Improvement stage of the ITIL v3 Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Continual Service Improvement stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on enabling service improvement through a controlled process. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

  • Introduction to Continual Service Improvement
  • Continual Service Improvement principles
  • Continual Service Improvement process
  • Continual Service Improvement methods and techniques
  • Continual Service Improvement technology related activities
  • Organization and technology for Continual Service Improvement
  • Understanding implementation approaches, challenges, Critical Success Factors and risks

Who should attend:
IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Continual Service Improvement stage of the Service Lifecycle and the affected processes and functions.

Exam & Certification:
ITIL v3 Continual Service Improvement

Delivery:
Instructor-led classroom or virtual classroom

Duration:
4 Days

ITIL Expert™:
Earn 3 credits

PMI PDUs:
Earn 28 PDUs

Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.
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