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ITIL v3 Awareness

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The ITIL® v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service   Lifecycle approach to IT Service Management according to ITIL v3. This course can be given as lecture only or with the Wall Street Service Management simulation experience (classroom only).

Course objectives:

  • Gain a basic understanding of the main processes, relationships, benefits and challenges of ITIL v3
  • Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL v3
  • Understand how these  processes contribute to making an IT organization manageable

Who should attend:
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization. Application managers, project managers and business managers involved in IT.

Exam & certification:
None

Delivery:
Instructor-led classroom or virtual classroom

Duration:
1 Day

ITIL Expert™:
None

PMI PDUs:
Earn 7 PDUs

Prerequisites:
Some experience working in an IT organization is recommended.
Product & Services
ITIL v3
ITIL v3 allows users to build on the successes of v2 but take IT Service Management even further by adopting a Service Lifecycle approach and more comprehensive best practices.
ITIL v2
The IT Infrastructure Library (ITIL v2) documents guidance for industry best practice.
IT Governance
Quint education provides a set of IT Governance courses based on CobiT®, which include the practical experience of creating and implementing IT Governance structures.
ISO/IEC20000
ISO/IEC20000 focuses upon the breadth of IT Service Management, where other standards focus upon subsets or at an enterprise level.
Sourcing
Quint aims to pass on our knowledge to ensure that your organization is able to navigate the pitfalls of sourcing with a minimum of outside support.
PRINCE2
Quint trains your organization’s project managers, project executives and project support staff in order to create an environment in which projects are started, executed and closed in a successful way.