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ITIL v2 Practitioner Release and Control

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The ITIL Practitioner Release & Control course focuses on how to get and remain in control of your IT services. With the provisioning and review of accurate information, you can gain control and stay in control while releasing new functionality. You will learn the importance of the Configuration, Change and Release Management processes for maintaining stable IT services. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

  • How to organize, manage and improve the Configuration, Change and Release Management for IT service processes
  • How to define and implement procedures related to these processes
  • Gain in-depth knowledge of Release & Control concepts
  • Learn about specific tasks and responsibilities of Configuration, Change and Release Management
  • Establish interfaces between Release & Control Processes and other processes
  • Create reports and understand which KPIs are useful

Who should attend:
IT professionals wishing to extend their planning, monitoring, reporting and optimizing skills, relative to activities in the Configuration, Change and Release Management processes.

Exam & Certification:
ITIL Practitioner Release & Control

Delivery:
Instructor-led classroom, virtual classroom

Duration:
5 Days

ITIL Expert™:
Earn 3.5 credits

PMI PDUs:
Earn 35 PDUs

Prerequisites:
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
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