|
The ITIL v2 Foundation course is the entry level certification course for IT Service Management Best Practices based on ITIL version 2 (v2). Participants will learn the principles and core elements of the process oriented approach to IT Service Management according to the ITIL v2 best practice. An interactive approach is used combining lecture, discussion and the Wall Street Service Management simulation experience (classroom only).
Course Objectives:
- Understand the ITIL v2 Best Practice Processes, their interfaces, benefits and challenges
- Understand how these processes contribute to making an IT organization manageable
- Learn the most important definitions of the ITIL v2 Best Practices
- Gain access to a standardized worldwide adapted vocabulary
- Prepare for the ITIL v2 Foundation in Service Management exam
Who should attend:
All IT staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.
Exam & Certification:
ITIL v2 Foundation in Service Management
Delivery:
Instructor-led classroom or virtual classroom
Duration:
3 Days
ITIL Expert™:
Earn 1.5 credits
PMI PDUs:
Earn 21 PDUs
Prerequisites:
Some experience working in an IT organization is recommended.
| 
