ISO/IEC20000 Foundation

The ISO/IEC20000 Foundation course is the entry level course for ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

Recognize and understand the key concepts of ISO/IEC20000
Understand the working of the ISO/IEC20000 standard and the potential contribution to the IT organization
Get insight in implementing ISO/IEC20000 and its challenges
Understand the auditing and certification process on the ISO/IEC20000

Who should attend:
IT professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification:
ISO/IEC20000 Foundation

Delivery:
Instructor-led classroom or virtual classroom

Duration:
2 Days

PMI PDUs:
Earn 14 PDUs

Prerequisites:
Some experience working in an IT organization is recommended.

Product & Services

ITIL v3
ITIL v3 allows users to build on the successes of v2 but take IT Service Management even further by adopting a Service Lifecycle approach and more comprehensive best practices.

ITIL v2
The IT Infrastructure Library (ITIL v2) documents guidance for industry best practice.

IT Governance
Quint education provides a set of IT Governance courses based on CobiT®, which include the practical experience of creating and implementing IT Governance structures.

ISO/IEC20000
ISO/IEC20000 focuses upon the breadth of IT Service Management, where other standards focus upon subsets or at an enterprise level.

Sourcing
Quint aims to pass on our knowledge to ensure that your organization is able to navigate the pitfalls of sourcing with a minimum of outside support.

PRINCE2
Quint trains your organization’s project managers, project executives and project support staff in order to create an environment in which projects are started, executed and closed in a successful way.

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